Returns and Exchanges - Care Instructions

WARRANTY 

Please email our support team to initiate an exchange/refund/edits to your order: support@shopchesko.com

CHESKO offers a 12-month Warranty on all CHESKO products when purchased new from CHESKO.com or an authorised CHESKO seller. This warranty typically covers CHESKO products, including CHESKO Cases, and mobile accessories, along with collaborative phone cases and accessories we produce with partners.

WARRANTY COVERAGE

Products under this warranty are guaranteed against defects in materials and workmanship under normal use during the warranty period. This coverage applies only to the original purchaser or the initial gift recipient of a CHESKO product, with proof of purchase required for claims. The warranty is non-transferable beyond the initial gift recipient.

Exclusions and Limitations
CHESKOs warranty does not cover:

  • Normal wear and tear as a result of drops or general use.
  • Scratches or chips as a result of normal use. 
  • Cracks or breaks.
  • Fading or yellowing
  • Damage from misuse or abuse 
  • Modifications to the product
  • Lost or stolen items
  • Damage to phones/ipads/macbooks/airpods/devices or personal property used with or stored in CHESKO products.
  • Additionally, the warranty does not cover damage to your device as a result of the use of any CHESKO products.
  • WE WILL NOT COVER YOU FOR CRACKS ON ANY PHONE CASES.

**Please see our "Care Instructions" for your product. 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us at support@shopchesko.com immediately if the item/s are defective, damaged or if you receive the wrong item/s so that we can evaluate the issue and make it right.

EXCHANGES
You have 10 days from the day you receive your delivery, to send them back to us for a store credit. Shipping costs will be covered by the customer. Please note: All items that are being returned for an exchange have to be in the original condition, unscratched, unused, and returned in the original packaging. Sale and final sale items can be exchanged but are not eligible for a refund. Please note that any exchange/refund claims that have not adhered to the "care instructions" will not be approved. Exchanges for incorrect sizes will be charged a $5 restocking fee per item and shipping will be covered by the customer.

ORDERING THE WRONG SIZE
You have 10 days from the day you receive your delivery, to send the incorrect size back to us for an exchange. Shipping costs will be covered by the customer. Please note: All items that are being returned for an exchange have to be in the original condition, unscratched, unused, and returned in the original packaging. Please note that any exchange/refund claims that have not adhered to the "care instructions" will not be approved. Exchanges for incorrect sizes will be charged a $5 restocking fee per item and shipping will be covered by the customer.

REFUNDS
You have 10 days from the day you receive your delivery to request a refund. Shipping costs will be covered by the customer. Please note: All items that are being returned for a refund have to be in the original condition, unscratched, unused, and returned in original packaging. Sale and final sale items are not eligible for a refund. Please note that any exchange/refund claims that have not adhered to the "care instructions" will not be approved. Change of mind refunds will incur a $5 restocking fee per item and shipping will be covered by the customer.

CANCELLING ORDERS
Orders cannot be cancelled once your order has been processed. Orders are processed within 1 hour from the time of purchase. Changes and edits to orders are not permitted once the order has been processed. If your order has already been processed, the customer will need to ship the item back to our warehouse and a refund will be issued. Shipping will be covered by the customer and a $5 restocking and handling fee per item will also be charged. 

Please email our support team to initiate an exchange/refund/edits to your order: support@shopchesko.com

AFTERPAY/ZIPPAY/ KLARNA RETURNS
If you have purchased through AfterPay/ZipPay/ Klarna, the returns process is the same as the above. If an exchange, a store credit will be issued and your AfterPay payment plan will continue. If a refund is issued, it will go through Afterpay. Afterpay will refund you and payments you have made + cancel any remaining payments you have for your order.

SITE WIDE SALE EVENTS
Items purchased during our site wide sale events such as Black Friday, Cyber Monday, Boxing Day and others are final sale. While we do not accept refunds for purchases made during these sale events, we do accept exchanges in accordance with our standard exchange policy.

 

CARE INSTRUCTIONS

MagSafe Phone Case

Our dual layered printed phone cases are thoughtfully designed with two layers: a removable black silicone inner layer, paired with a printed outer shell. Using a sublimation printing process, all colours, patterns, and textures are printed directly to the case surface. As a result, the printed finish may show signs of wear or scratching if impacted. While the inner layer provides light cushioning, this style is intended as a fashion-forward accessory, offering minimal protection and designed to elevate your look.

  1. Avoid Extreme Conditions: Keep the case away from extreme temperatures, direct sunlight, and high humidity to prevent warping and colour fading.
  2. Gentle Use: While the case is designed to minimally protect your device from minor bumps, it is best to handle it gently to avoid scratches and damages to the printed design.
  3. Regular Cleaning: Dust and dirt can accumulate on the case over time. Clean it regularly by wiping with a soft, dry cloth.
  4. Avoid Harsh Chemicals: Do not use harsh chemicals, abrasives, or solvents, as they can damage the sublimation print and the case material.
  5. Inspect for Wear: Inspect your case regularly for signs of wear and tear. If the case is cracked or severely scratched, consider replacing it to ensure your device remains as best protected. 
  6. Avoid Dropping: Repeated impacts can weaken the case structure and affect its ability to hold your device.

Please note that CHESKO does not provide refunds/exchanges on wear and tear.

"Phone Strap" 

  1. Proper Use: Plastic panel is to be securely attached underneath the phone case. We do not recommend for this piece to be attached anywhere else (see product image for reference). We recommend attaching both carabinas to the metal hoop for optimum security. 
  2. Gentle Handling: This accessory is for temporary holding and is a fashion accessory only. We do not recommend using this strap to swing/twirl/pull the phone in anyway. Damages to the phone will not be covered by CHESKO. 
  3. Faulty: Please contact our support team if the item arrives faulty and provide photo evidence. 

Please note that CHESKO does not provide refunds/exchanges on wear and tear.

For any concerns or questions please reach out to our support team at support@shopchesko.com